THE DIGITAL TOOL FOR MANAGING THE DOCUMENT SUBMISSION AND RECEIVING PROCESS OF THE STATE TAX SERVICE

Abstract

Digitization has become essential in modern society, transforming the way we live, work, and interact. The state institutions, including those in the Republic of Moldova, are no exception to this process, being faced with the need to adapt and transform to meet new technological requirements and rigors. The Republic of Moldova has developed digitization plans to support this modernization process, ensuring an efficient and effective transition to a digital environment. a few different dispersed modules, which leads to compatibility problems between them; and (3) the technology used previously being outdated and inefficient, as a result, causing a response time that is far too long, followed by the impossibility of managing the requests of the platform users. The present research describes some aspects of the development of a digital tool for solving the aforementioned problem within STS. The present study lies within the field of information and communications technology, with a particular focus on developing software solutions to support public service operations in various state institutions.